How to Raise and Resolve Incident in SCSM – System Center Service manager


Recommended Readings :  https://sccmconfighelp.wordpress.com/2013/10/18/incident-in-scsm-system-center-service-manager-incident-templates/ https://sccmconfighelp.wordpress.com/2013/10/10/adding-new-incident-category-in-scsm-in-depth/   In this Post we will learn the art of Raising and Closing an Incident in SCSM – System Center Service Manager.    Step # 1 : Login into the SCSM Console : The user must have Access to Raise an Incident : Go to the Work Items Pane :Continue reading “How to Raise and Resolve Incident in SCSM – System Center Service manager”

Incident in SCSM ( System Center Service Manager) – Incident Templates


Before we start with the Incident in SCSM or ITIL or MOF ( Microsoft Operational Framework ) . Let us first clear the concept of Incident : What is an Incident :  Incident (ITILv2):    An event which is not part of the standard operation of a service and which causes or may cause disruption to orContinue reading “Incident in SCSM ( System Center Service Manager) – Incident Templates”

Adding new Incident Category in SCSM – In Depth


Well !! In this Post we will talk about adding new Incident Category in SCSM  . It May be noted that Incident Management / Category is a default Category in SCSM and Cannot be Deleted . In this exercise we will see step by step as to how to create a new Incident category inContinue reading “Adding new Incident Category in SCSM – In Depth”