Tag: Incident Management in SCSM

How to Raise and Resolve Incident in SCSM – System Center Service manager

Abheek DuttaLeave a Comment on How to Raise and Resolve Incident in SCSM – System Center Service manager

Recommended Readings :  http://sccmconfighelp.wordpress.com/2013/10/18/incident-in-scsm-system-center-service-manager-incident-templates/ http://sccmconfighelp.wordpress.com/2013/10/10/adding-new-incident-category-in-scsm-in-depth/   In this Post we will learn the art of Raising and Closing an Incident in SCSM – System Center Service Manager.    Step # 1 : Login into the SCSM Console : The user must have Access to Raise an Incident : Go to the Work Items Pane : […]

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Incident in SCSM ( System Center Service Manager) – Incident Templates

Abheek Dutta1 Comment on Incident in SCSM ( System Center Service Manager) – Incident Templates

Before we start with the Incident in SCSM or ITIL or MOF ( Microsoft Operational Framework ) . Let us first clear the concept of Incident : What is an Incident :  Incident (ITILv2):    An event which is not part of the standard operation of a service and which causes or may cause disruption to or […]

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