How to Set up External Communication in Lync – Office 365

Hello  Guys , Today we will  talk about  setting up External communication in Lync -Office 365 .

So,  we have a scenario like  this ” The Users in your Organization want to communicate with users in some other Organization over Lync  “


To achieve this follow the below steps :

1. Switch on External communication:

Turn on External Communication in Lync Online


2. Once this is achieved , it is better to wait for 24 hours before performing the next steps .

3.  In Lync Admin Center ,  go to tools and then Set  up Lync for External Communication

External Lync Communication 2



External Lync Communication 3


5. Click , it has been 24 hours

External Lync Communication 4


6. External Lync Communication 5



External Lync Communication 6



Now , you are done .


Add the user from one of the Lync client and check if they are able to communicate as  shown below:


External Lync Communication 7


Published by Abheek Dutta

A perennial thrill-seeker with an avid interest in transforming and improving lives around the globe through the wonderful gift of technology, I am the Senior Vice President of Henson Group . My specialties include Leadership, problem-solving, and putting cutting-edge technology (Cloud, Artificial Intelligence, Machine Learning) in the hands of corporates, startups, and professionals. I have been obsessed with the idea of using technology to solve real-world problems. Having previously worked with global software giants like TCS and IBM, I now usually sit at my office at the World Trade Center, New York and Chandigarh , India. Among my greatest achievements, increasing the revenue of Henson Group by ten-folds in the past two years, remains my favorite along with the fact that Henson Group’s India center has now become ‘a center of excellence’ with its entire technical team being Microsoft certified. On the delivery side, I helped Henson Group attain the prestigious “ Azure Expert MSP Certification “ with Microsoft . Hailing from Jammu, my team has grown from five to 150 employees and associates in just two years. Even during COVID-19 era, our growth has soared while helping corporates, industries and startups to tide over many hurdles and challenges. Henson Group is recently featured at rank 132 in the Inc. 5000 Rating. Skillsets: Cloud Services, Managed Services Provider (MSP), Computers & Networks, Artificial Intelligence, Machine Learning, Project management, Leadership , Cyber Security Mr. Dutta manages and monitors the performance of consultants and partners on engagements, communicating with the account executive, project teams, and customers. Works in close collaboration with the Microsoft project manager, providing hands-on project management expertise as required. Mr. Dutta provides direct oversight over the MSP Client Operations team responsible for managing MSP relationships with existing MSP clients and day to day operations of these accounts. Mr. Dutta oversees the Centralized Delivery Team that is responsible for high volume cloud migrations and MSP delivery to current clients. Team consists of over 120+ engineers and project managers.

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