Recommended Readings : http://sccmconfighelp.wordpress.com/2013/10/18/incident-in-scsm-system-center-service-manager-incident-templates/
http://sccmconfighelp.wordpress.com/2013/10/10/adding-new-incident-category-in-scsm-in-depth/
In this Post we will learn the art of Raising and Closing an Incident in SCSM – System Center Service Manager.
Step # 1 : Login into the SCSM Console :
The user must have Access to Raise an Incident :
Go to the Work Items Pane :
Click Create Incident :
System Center Service Manager
If you have already added a Template ( Then you can use that template and some of the Information will be auto populated ) .
I had already created an Incident Template so I can apply it in this example as shown Above :
As you can see that after I have applied the template , some of the information has been auto Populated in the Incident :
Click Ok and the Incident is created . If you want to check the Incident , Click Incident Management and Click all open Incidents :
Now , If you want to close the Incident , Log On to the Service manager with a user account which has Incident Resolver’s Rights and close it as shown below :
