In this Post we will learn the art of Raising and Closing an Incident in SCSM – System Center Service Manager.
Step # 1 : Login into the SCSM Console :
The user must have Access to Raise an Incident :
Go to the Work Items Pane :
Raise an Incident in SCSM
Click Create Incident :
Create Incident in SCSM System Center Service Manager
If you have already added a Template ( Then you can use that template and some of the Information will be auto populated ) .
Create Incident in SCSM
I had already created an Incident Template so I can apply it in this example as shown Above :
Create Incident in SCSM
As you can see that after I have applied the template , some of the information has been auto Populated in the Incident :
Click Ok and the Incident is created . If you want to check the Incident , Click Incident Management and Click all open Incidents :
Create Incident SCSM
Now , If you want to close the Incident , Log On to the Service manager with a user account which has Incident Resolver’s Rights and close it as shown below :
A perennial thrill-seeker with an avid interest in transforming and improving lives around the globe through the wonderful gift of technology, I am the Senior Vice President of Henson Group .
My specialties include Leadership, problem-solving, and putting cutting-edge technology (Cloud, Artificial Intelligence, Machine Learning) in the hands of corporates, startups, and professionals. I have been obsessed with the idea of using technology to solve real-world problems. Having previously worked with global software giants like TCS and IBM, I now usually sit at my office at the World Trade Center, New York and Chandigarh , India. Among my greatest achievements, increasing the revenue of Henson Group by ten-folds in the past two years, remains my favorite along with the fact that Henson Group’s India center has now become ‘a center of excellence’ with its entire technical team being Microsoft certified. On the delivery side, I helped Henson Group attain the prestigious “ Azure Expert MSP Certification “ with Microsoft .
Hailing from Jammu, my team has grown from five to 150 employees and associates in just two years. Even during COVID-19 era, our growth has soared while helping corporates, industries and startups to tide over many hurdles and challenges. Henson Group is recently featured at rank 132 in the Inc. 5000 Rating.
Skillsets: Cloud Services, Managed Services Provider (MSP), Computers & Networks, Artificial Intelligence, Machine Learning, Project management, Leadership , Cyber Security
Mr. Dutta manages and monitors the performance of consultants and partners on engagements, communicating with the account executive, project teams, and customers. Works in close collaboration with the Microsoft project manager, providing hands-on project management expertise as required. Mr. Dutta provides direct oversight over the MSP Client Operations team responsible for managing MSP relationships with existing MSP clients and day to day operations of these accounts. Mr. Dutta oversees the Centralized Delivery Team that is responsible for high volume cloud migrations and MSP delivery to current clients. Team consists of over 120+ engineers and project managers.
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